All goods will be shipped via USPS Post. Once payment has been received, we will dispatch your order within 24 hours, excluding weekends and public holidays. Please allow 1-2 days for delivery within west USA , 1–7 days east coast of USA, and 7–12 days for outside of USA.
We will provide a tracking number for all shipments within USA. The tracking number will be emailed to you when your order is dispatched.
All prices are in USA Dollar.
Returning products to Luxury Lashes is simple. If you are not satisfied with your purchase simply contact our Customer Service Department via email (firstname.lastname@example.org) and we will assist you with the process. We must be notified within 10 business days, and items need to be returned within 14 days of receipt.
Due to sanitation & health regulations, Luxury Lashes cannot accept returns on any opened packaging.
Please inspect all packages immediately upon delivery. If you believe that the item in question is damaged during transit, please notify us via email within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases the damaged merchandise must be returned along with packaging materials. Luxury Lashes reserves the right to either replace the item or offer an in-store credit towards other products. No return will be accepted without prior authorization from Customer Service.
Luxury Lashes must be notified by email within ten (10) business days of receipt of your merchandise to grant an exchange. Orders over ten (10) days old are non-returnable or refundable. Return shipping fees apply. Once your item has been inspected, you will be refunded for the returned items on the same method of payment you puchased the order with. All items need to be returned within fourteen (14) days of receipt. No exchanges will be accepted without prior authorization. Items must be in unopened and in the original packaging.
Luxury Lashes must be notified via email within ten (10) business days of receipt of merchandise. Orders over ten (10) days old are non-returnable non-refundable. You are responsible for shipping charges. All items need to be returned within fourteen (14) days of receipt. No return will be accepted without prior authorization. Items must be unopened and in the original packaging.
In the event that a return is a result of our error, we pay the return shipping.
An placed order can be cancelled without penalty until it has been packaged - once packaged a 15% re-stocking fee applies. Once shipped an order cannot be cancelled.
Returns due to Customer Error:
If a shipment is returned due to entering an incorrect address or oversight in not including a building or suite number, shipping & handling fees apply. This includes errors in the product(s) selected. Once the item(s) are returned, please allow twenty-four (24) hours for re-processing.